Billing & payment
Place orders, renew or change plans, apply coupons, pay by bank transfer, and fix quota issues.
Each section below is a numbered task. For full screen references, see the Billing reference docs. For free tier, renewals, plan changes, and expiry, see Plans and quota.
Place an order
Goal: Renew or upgrade plans for any channel.
Open Billing → Order and select the channel tab (WhatsApp, WABA, Email, Telegram, or Storage).
In the checklist, tick the devices, numbers, or domains you want to upgrade.
Pick a plan in Plans & add-ons and set a Billing period.
- You should see a line appear in Order summary on the right showing the target count, plan, and price.
To include multiple channels in one checkout, switch tabs before clicking Place order — your cart lines stay until you submit.
Confirm Billing period applies to every channel line, then click Place order.
- You should see a success toast with order IDs and Billing → Checkout opens automatically.
Done when: Billing → Checkout loads with your pending invoices and the Transfer amount.
Renew the same plan
Goal: Add credits and extend expiry without losing your current balance.
Start when: The target still has the same paid plan active (not expired) and you want more quota or time.
Open Channel → pick WABA, Telegram, or Email → Domains and click the Plan badge on the row.
Confirm the plan name matches what you want to buy (for example Regular on both the row and the order).
Open Billing → Order, select the matching channel tab, tick that target, and pick the same plan and Billing period.
Complete Place order and pay on Billing → Checkout.
- You should see on checkout: Currently expires … → expected active until … (expiry extends from your current date, not from today).
- After success, Credits on the row should increase by the plan quota for the period you bought.
Done when: Credits went up and Expires moved later without resetting to “just purchased today” unless the old plan had already expired.
If you pick a different plan tier while the current one is still active, Kirisan replaces credits and resets expiry from today — see Switch to a different plan. Reference: Plans and quota.
Switch to a different plan
Goal: Move a target from one paid tier to another (for example Lite → Regular).
Start when: You want a higher or lower tier and accept that leftover credits and remaining days on the old plan are not carried over.
Open Billing → Order, select the channel tab, and tick the target.
Pick the new plan (not the plan currently shown on the row).
Set Billing period and click Place order, then pay on Billing → Checkout.
- You should see Expected active until … from today (not “Currently expires … →”), because Kirisan starts a fresh term.
- After success, Credits match the new plan’s quota for the period — not old balance plus new.
Done when: The Plan badge shows the new tier and Expires reflects a new term from the payment date.
Activate the free sending slot
Goal: Let a parked free device, bot, or domain send on the free tier.
Start when: Sends fail with a free-tier or inactive-slot error, or the row shows red Free while another target on the same channel shows green Free.
Open Channel → WABA → Devices, Channel → Telegram → Devices, or Channel → Email → Domains.
Find the target you want to send from. If its Plan badge is red Free, it is parked.
Click Use as active free device (or Use as active free domain on email).
Confirm the dialog.
- You should see this row turn green Free and the previous active free row turn red Free.
- If Kirisan blocks the switch, you may be inside the 7-day cooldown — wait until the dialog shows the next allowed date.
Done when: The target you send from shows green Free (or a paid plan badge) and test sends succeed.
Every free target starts with 1,000 credits and a 30-day window. Only the active free slot refills automatically when the period ends. See Plans and quota.
Apply a coupon
Goal: Reduce your order total with a discount code.
Start when: Order summary shows at least one line and a Subtotal.
- Scroll to Coupon code below the totals in Order summary.
- Type your code (not case-sensitive) and click Apply.
- You should see Coupon YOURCODE applied. in green. A Coupon row shows the discount and Total drops.
- Review Total, then click Place order.
Done when: Total reflects the discount and checkout loads.
Kirisan clears the coupon when you change targets, plans, or billing period. Click Apply again after finishing the cart.
Pay by bank transfer
Goal: Transfer the exact Transfer amount so Kirisan marks your invoices success.
Start when: You have pending invoices on Billing → Checkout (reached automatically after Place order, or via Pay on Billing → Invoice).
- On Billing → Checkout, confirm every invoice you expect appears under Pending invoices.
- Click Copy transfer amount in the Direct transfer panel.
- This number includes the unique code — do not pay the subtotal alone; the unique code identifies your batch.
Optional: click Download invoice to save a PDF copy of the line items.
In your banking app, send the Transfer amount to:
Bank BCA · 4391170431 · CV FONNTE DIGITAL
Keep your transfer receipt. Verification is manual — an admin matches the unique amount to your invoices.
- You should see invoices move from pending to success on Billing → Invoice after verification (timing depends on support hours).
Done when: All related invoices show success and your plan or quota is active.
Find invoices and confirm payment
- Open Billing → Invoice.
- Set Status to pending to see everything still unpaid, or success to confirm past payments.
- Search by INV-##### if you know the invoice number.
- Click a row for full details — Pay now reopens checkout for pending invoices.
Done when: Every invoice you paid shows success and the plan or storage quota is active on the channel page.
Cancel a pending invoice
Start when: You placed the wrong plan, duplicated an order, or changed your mind before paying.
- Open Billing → Invoice, filter Status → pending, and click the invoice row.
Click Cancel invoice and wait for the success message.
- You should see the row show cancelled after refresh.
- On Billing → Checkout, the cancelled line disappears from pending invoices.
Done when: The invoice shows cancelled.
Download a receipt PDF
Goal: Get a PDF after payment is verified.
Start when: Your invoices show success on Billing → Invoice.
- Open Billing → Receipts.
- Find the row — Reference looks like
PAY-YYYYMMDD-#####, with the Paid date and PDF button.
- Optional: click the Reference to expand and confirm the INV lines included.
- Click PDF and confirm the download.
Done when: The PDF matches your bank receipt (Transfer amount, invoice numbers, BCA account details).
To search by reference, paste the PAY-… code in the search box.
Order file storage
Goal: Increase account file-storage quota for media, attachments, and the file manager.
- Open Billing → Order and click the Storage tab.
- Read Storage usage — note used, quota, and Expires.
Under Storage plan, Storage Base is always included. Under Additional storage, click + to add extra GB (0–100).
- You should see a hint like
+2 GB added to your quota.
- You should see a hint like
Set a Billing period and check Order summary — it shows Storage Base, optional +N GB extra, and Total quota.
Click Place order, then pay on Billing → Checkout (see Pay by bank transfer above).
Done when: The invoice shows success and Storage usage reflects the new quota after refresh.
Fix common problems
Symptom: Target list is empty (“No WhatsApp devices on this account yet…”).
Add the device, number, or domain on the matching channel page first (Channel → WhatsApp → Devices, Channel → WABA → Devices, etc.), then return to Billing → Order and refresh.
Symptom: Place order button is greyed out.
- Select at least one target and a plan on the active channel tab.
- For Storage, select a valid Billing period — no device selection needed.
- Custom billing period must be a whole number from 1 to 120.
Symptom: WABA or Telegram plans do not load.
Confirm you have numbers or bots on the account. If the list stays empty, wait a moment and reload Billing → Order.
Symptom: A channel line disappeared from Order summary.
Switching tabs clears that tab’s selection if you did not pick both a target and a plan first. Re-select targets and the plan; other tabs’ lines stay unless you clicked Clear there.
Symptom: Coupon code rejected (Invalid coupon).
- Check spelling. Codes are not case-sensitive.
- The coupon may be limited to certain channels, plans, minimum amount, or number of uses.
- Some coupons are single-account — confirm you are on the correct account.
Symptom: Coupon disappeared after changing the cart.
Kirisan clears the coupon when targets, plans, or billing period change. Click Apply again.
Symptom: Invoice stays pending after bank transfer.
- Confirm you transferred Transfer amount (subtotal plus unique code), not the subtotal alone.
- Contact support with INV-##### and your transfer receipt.
Symptom: No invoices visible.
Clear all search text and set All statuses / All channels. If the table is still empty, no orders have been placed — use Billing → Order.
Symptom: No payment receipts yet.
- Verification may still be pending — check Billing → Invoice → Status → pending.
- Receipts are created only after invoices become success.
- For a PDF before paying, use Download invoice on Billing → Checkout.
Symptom: Receipt PDF button errors.
Try again on a stable connection. Note the Reference and contact support if it persists.
Symptom: Storage quota did not increase after payment.
Confirm the invoice status is success, not pending. Refresh Billing → Order or open Resources → Files to see updated limits.
Symptom: Add-on shows “Use support to purchase…”
Some add-ons are not self-serve yet. Contact Kirisan support with the add-on name and the targets you need.
Symptom: Credits did not stack after I paid (balance looks replaced, not added).
You may have ordered a different plan while the old one was still active — Kirisan resets quota and expiry on plan change. To stack credits, buy the same plan again before expiry. See Renew the same plan and Plans and quota.
Symptom: Sends blocked — free tier not active / red Free badge.
Only one free WABA number, Telegram bot, or email domain can send at a time. Activate the target with the star action, or upgrade to paid on Billing → Order. See Activate the free sending slot.
Symptom: Credits show 0 on free tier but plan is not expired.
Confirm the row is green Free (active slot). Parked free targets do not auto-refill. Switch the slot or wait for the active free target’s refill cycle. Paid-expired targets return to free with 1,000 credits — refresh the page after a few minutes if you just crossed expiry.
Symptom: Paid plan expired — now on Free with 1,000 credits.
Expected behavior. Renew on Billing → Order to return to a paid tier, or keep using the active free quota until the next refill window.
Related
- Plans and quota — credits, renewals, plan changes, and expiry
- Place an order reference — full checkout UI tour
- Invoices reference — status filters and detail panel
- Checkout reference — bank transfer instructions
- Payment receipts reference — receipts table and PDF download
- Affiliate — commissions are separate from coupons
- Connection — add devices before ordering