WhatsApp inbox
Read inbound WhatsApp messages received on your connected devices.
Open Channel → WhatsApp → Inbox.
What this page is for
Paginated inbound message history for WhatsApp only: which device received the message, sender name and number, message preview, and timestamp.
Use this page to review customer replies, spot patterns before tuning autoreply, or confirm that inbound traffic reaches the right Fonnte device.
Sample data shown.
Search and filter
Search is field-based: click the search area first, pick which column to search, then type your query.
| Step | What happens |
|---|---|
| 1. Click search | A Search in popup opens — you must choose a field before typing |
| 2. Pick a field | Sender or Message |
| 3. Type | Kirisan filters the table as you type (short debounce) |
After you pick a field, the search bar shows the field name on the left (for example Sender ▼). Click it to switch fields — changing the field clears the query and reloads the list.
On the same row as search (to the right):
| Filter | What it does |
|---|---|
| Device | All devices or one connected WhatsApp device |
Device applies together with Sender / Message window search and Continue search steps.
Device filter
The Device dropdown lists every device registered under Devices — same name · phone labels as elsewhere in the dashboard.
When you operate multiple numbers, filter Device first to focus on one inbox.
Search fields
| Search field | Matches | Minimum length |
|---|---|---|
| Sender | Sender name or number that contains your query | 3 characters |
| Message | Message body text that contains your query | 3 characters |
Sender and Message search scan the most recent 1,000 inbound messages per step (respecting your Device filter). When older messages remain, Kirisan shows Continue search.
If you type fewer than three characters, Kirisan waits until the minimum is met and shows a short hint under the search bar.
Window search and Continue search
Each step reads the most recent 1,000 inbound messages (respecting Device and the active search field), then looks for your query inside those rows.
When Kirisan finishes a step and older messages still exist, a bar appears below the table with Continue search:
Click Continue search as many times as you need. New matches from later steps are added to the table.
During Sender or Message search, pagination is hidden — use Continue search instead of page numbers.
Inbox table
Each row is one inbound WhatsApp message. Device is the first column so you can tell which device received it when you operate multiple numbers.
| Column | Meaning |
|---|---|
| Device | Fonnte device that received the message — custom name and phone number |
| Sender | Contact name and WhatsApp number |
| Message | Truncated preview of the inbound text |
| Date | When the message was received |
Rows are clickable — Kirisan opens a WhatsApp-style preview of the full message.
Message preview
Click any row to open the preview popup:
Close the preview with the × button, by clicking outside the bubble, or with Escape.
Pagination
When you are not using Sender or Message window search, pagination below the table appears for long lists (for example Showing 1–25 of 180 · Page 1 / 8 with Previous and Next).
Tips
- Run multiple Fonnte devices? Filter Device first, then search Sender or Message — you only scan messages for that device.
- The inbox is read-only — there is no inline reply. Respond from Send → Send, a campaign, or let autoreply rules answer automatically.
- Configure incoming behavior per device under Devices and in autoreply.
Related
- WhatsApp devices — connect and name your devices
- WhatsApp logs — outbound send history
- WhatsApp overview — devices, token, templates, and statistics