Email suppression

Open Channel → Email → Suppression.

What this page is for

Suppression list — email addresses Kirisan will not send to again (bad addresses, spam complaints, unsubscribes, and similar).

If an address is on this list, Kirisan stops the send before it goes out. You can view the list here but cannot add or remove addresses yourself — Kirisan updates it automatically when something goes wrong with a send.

Sample data shown.

Search and filter

Use search and the Reason dropdown to narrow the list. Kirisan reloads the table when you change either one (25 rows per page).

Step	What happens
1. Click search	A Search in popup opens — pick Email
2. Type	Kirisan finds matching addresses as you type
3. Reason (optional)	Show only one type of block — All reasons by default

Control	What it does
Email search	Addresses that contain what you typed (for example gmail.com or budi)
Reason	All reasons, Hard bounce, Soft bounce, Complaint, Unsubscribe, or Manual

Type at least 3 characters to search. Reason works together with search and pagination.

Suppression table

Each row is one blocked address on your account:

Column	Meaning
Email	The blocked address
Reason	Why it was blocked (see What each reason means)
Date	When Kirisan added it to the list

There are no buttons on each row — this page is for looking up blocked addresses, not changing them.

What each reason means

Reason	In plain terms	How long
Hard bounce	The address is invalid or permanently unreachable (for example “user does not exist”)	Stays blocked
Soft bounce	The mailbox had a temporary problem (for example inbox full or server busy)	Blocked about 24 hours; after 3 temporary problems, Kirisan treats it as a hard bounce
Complaint	The recipient marked your email as spam	Stays blocked
Unsubscribe	The recipient clicked Unsubscribe in your email	Stays blocked
Manual	Blocked by Kirisan support on your behalf	Stays blocked

Hard bounce vs soft bounce

• Hard bounce — “This address is not good; don’t mail it again.”
• Soft bounce — “Couldn’t deliver right now; try again later.” Kirisan pauses sending for about a day so you don’t keep hitting a full inbox.

If the same address keeps having temporary problems, Kirisan upgrades it to Hard bounce.

How this relates to Logs and Statistics

Logs and Statistics show individual sends and totals. Suppression shows which addresses are blocked.

Situation	Where you usually see it
Bad address caught while sending	Failed in Logs, often Hard bounce here
Mail looked sent, then bounced back later	May still show Sent in Logs; Soft bounce or Hard bounce here
Recipient reported spam	Complaint here; counts in Statistics
Recipient unsubscribed	Unsubscribe here

Example: You send to notreal@gmail.com and Kirisan rejects it straight away → Failed in Logs and Hard bounce on this page — not Soft bounce.

Some sends fail temporarily (for example the other server was busy). Those may show Failed in Logs but not appear here until Kirisan gets a clear bounce back.

More detail: Statistics → Bounced vs failed.

Pagination

Long lists are split into pages — use Previous and Next below the table:

Example: Showing 1–25 of 87 · Page 1 / 4. Search and reason filters apply to the full list before paging.

Tips

• After importing a contact list, filter Hard bounce to see bad addresses Kirisan removed automatically.
• Filter Soft bounce to see temporary blocks — most clear after about a day unless the address keeps failing.
• Search by domain (for example @acme.com) to review blocks for one company or list.
• Use Statistics for overall bounce and complaint rates; use Suppression for the exact addresses that are blocked.
• An address Failed in Logs but missing here? Check again after a moment — Kirisan may still be recording the block.

Related

• Statistics — deliverability health and “can I send?”
• Logs — every send and whether it succeeded or failed
• Emails — your sending addresses