Email statistics

Open Channel → Email → Statistics.

What this page is for

Deliverability health for email — volume, bounce and complaint rates, domain patterns, and whether you can still send.

Use Logs for individual sends (recipient, subject, error text). Statistics shows aggregates and trends.

Sample data shown.

Header control	What it does
Refresh	Reloads all tabs from the server

Tabs

Four tabs along the top of the page:

Tab	What it shows
Overview	Sending status, recent KPIs, daily volume chart, what to fix, domains with bounces
Statistics	All-time totals, daily volume chart, recent sample breakdown, by template type
Domain	All-time bounce patterns by recipient domain (@gmail.com, @company.com, …)
Health	Last 7 and 30 days deliverability summary and health score

The Overview tab shows a badge when What to fix has open items.

Overview tab

Sending status

The top card answers “Can I send right now?”

Status	Meaning
Ready to send	Recent bounce and complaint rates are under the limits
Send with caution	Some bounces or complaints, but not over the limit yet
Action required	Bounce or complaint rate is over the limit
Sending suspended	Sending is blocked until rates improve or support reinstates you

Below the headline, progress bars show Bounce rate and Complaint rate against the limits (see Rate limits).

Quick links on the card open Logs and Suppression.

KPI strip

KPI	Meaning
All-time sent	Lifetime successful sends
All-time bounced	Lifetime rows recorded as bounced (see Bounced vs failed)
All-time complaints	Lifetime spam complaints
Recent OK	OK rows in the last-200 sample
Recent issues	Bounces + complaints in that same sample

Daily volume chart

Stacked bars for the last 30 days (also on the Statistics tab):

Segment	Meaning
Sent	Delivered / accepted OK
Bounced	Status bounced
Complaints	Status complained
Other	Includes failed and other non-OK statuses

Hover a bar for the count breakdown for that day.

What to fix

When something needs attention, Kirisan lists issues with a short explanation and a button to Logs or Suppression.

Domains with bounces

Preview of recipient domains with the most all-time bounces. Click View all → to open the Domain tab.

Bounced vs failed

Statistics and Logs use different labels for delivery problems. Both can add addresses to Suppression.

Outcome	What happened	Statistics	Logs
Sent	Accepted by the recipient’s mail server	OK in recent sample	sent
Failed	Rejected immediately (bad address, SMTP error)	Not counted as bounced — appears in chart Other	failed — filter Failed
Bounced	Was sent, then a bounce report arrived later	Counts toward Bounced and bounce rate	May still show sent
Complained	Recipient clicked Report spam	Counts toward Complained and complaint rate	—
Suppressed	Blocked before send	Not included in rate calculations	—

Typical “email doesn’t exist” case: Kirisan rejects at send time → failed in Logs and the address is auto-suppressed, but Statistics Bounced does not increase unless a later bounce report is recorded as bounced.

That is why Failed in Logs can be high while Statistics Bounced stays low.

Statistics tab

All-time cards

Four cards at the top: All-time sent, All-time bounced, All-time complaints, and All-time bounce rate.

Recent sample

Breakdown of your last 200 log rows (newest first) — the same window used for bounce auto-suspension:

Tile	Meaning
Total rows	Rows in the sample
OK	Not bounced or complained
Bounced	Bounced rows in this window
Complained	Complaint rows in this window

Progress bars below show Bounce rate and Complaint rate vs the limits.

The Daily volume (30 days) chart also appears on this tab — same as on Overview (see Daily volume chart).

By template type (30 days)

Table of sends, bounces, complaints, and bounce % grouped by email template type (when data exists).

Domain tab

All-time table of recipient domains:

Column	Meaning
Domain	Part after @ in the recipient address
Log rows	All-time send rows to that domain
Bounced	All-time bounces to that domain
Bounce rate	Bounced ÷ log rows

Control	What it does
Most bounces / Highest rate	Sort order
Filter domain…	Search box — narrows the table

A bar chart above the table shows the top 10 domains by bounce count when data exists.

Historical domain patterns do not by themselves change Sending status on Overview if your recent sample is clean.

Health tab

Calendar-based deliverability (last 7 and 30 days):

Field	Meaning
Bounce rate	Bounced ÷ (sent + bounced + complained + failed) in the window
Complaint rate	Complained ÷ same denominator
Sent	Successful sends in the window
Failed	Immediate send failures in the window
Suppressed (pre-send)	Blocked before SMTP — excluded from the rate denominator

Health uses date ranges. Overview sending status uses send-count windows (last 200 / 1,000 rows) for suspension logic.

Rate limits

Kirisan may suspend sending when recent rates exceed:

Metric	Limit	Sample
Bounce rate	2%	Last 200 log rows (minimum 50 sends)
Complaint rate	0.1%	Last 1,000 log rows (minimum 500 sends)

Examples:

• 4 bounces in the last 200 sends = 2% — at the bounce limit.
• 1 complaint in 1,000 sends = 0.1% — at the complaint limit; 2 complaints = 0.2% — over the limit.

Failed addresses from bounces and complaints are auto-suppressed so you do not mail them again.

Tips

• Use Overview for “can I send?” and Health for “how did the last 30 days look?”
• Bad addresses rejected at send time → filter Failed on Logs, not Bounced on Statistics.
• After a bounce or complaint spike, check Suppression before your next campaign.
• Domain tab is all-time — a clean Overview can coexist with old bounces on one domain.
• Click Refresh after fixing list quality to update rates.

Cross-channel view

For email together with WhatsApp, WABA, and Telegram, open Logs → Statistics or see Statistics.

Related

• Statistics — Logs → Statistics (all channels)
• Logs — per-send sent / failed history and search
• Suppression — blocked recipients
• Domains — verified sending domains and Sending health