Contact groups
Organise contacts into lists for campaigns, recurring sends, and device auto-add.
Open Contact → Groups.
What this page is for
Groups segment your All Contacts directory into named lists — for example Newsletter, VIP, or Region — Jakarta. Use groups as a Send → Send or Campaign target, on recurring campaigns, when importing contacts, and when devices auto-add inbound senders.
Sample data shown.
Group list
| Control | What it does |
|---|---|
| New Group | Create a group with a name, optional description, and members. |
| Search | Field-based — pick Name or Description, then type (minimum 3 characters). See Search groups. |
| Group card | Shows name, description, member count, and last updated date. |
| Edit | Change name, description, or member list. |
| Delete | Remove the group. Contacts stay in All Contacts — only the group membership is removed. |
Pagination appears when you have more groups than one page.
Search groups
Search is field-based — click the search area first, pick Name or Description, then type your query (minimum 3 characters).
| Step | What you do |
|---|---|
| 1. Click search | A Search in popup opens — choose Name or Description before typing |
| 2. Type query | Kirisan filters the group cards after you reach the minimum length |
| 3. Switch field | Click the field pill on the left (for example Name ▼) to change columns — switching clears the query |
| Search field | Matches |
|---|---|
| Name | Group names that contain your text (case-insensitive) |
| Description | Descriptions that contain your text |
If you type fewer than three characters, Kirisan waits and shows a short hint under the search bar.
Create or edit a group
Click New Group or Edit on a card.
Sample data shown.
| Field | What to enter |
|---|---|
| Group name | Required — shown on cards and in send target pickers. |
| Description | Optional note for your team (searchable on this page). |
| Members | Search and tick contacts from All Contacts. The picker stays open while you select multiple people. |
Click Create Group (or Save Changes when editing).
Saving replaces the member list with exactly the contacts you selected — remove ticks to drop members from the group.
Where groups are used
| Feature | How the group is used |
|---|---|
| Send → Send | Group target — message all members (campaign name required). |
| Campaigns | Bulk sends and recurring runs reload group membership each time. |
| Import contacts | Optionally add every imported row to one or more groups. |
| Device settings | Auto-add senders to group on WhatsApp, Telegram, or WABA devices. |
| Autoreply submissions | Optional group when a form is completed. |
See Send messages and Campaigns.
Tips
- One contact can belong to many groups — use separate groups for overlapping segments.
- Deleting a group does not delete contacts — open All Contacts to remove people entirely.
- For WhatsApp chat groups (not contact lists), see WA Groups.
Related
- All Contacts — directory and import
- WA Groups — WhatsApp group chats
- Send messages — Group send target
- Campaigns — bulk and recurring sends
- WhatsApp Devices — auto-add senders to a group